At inPhocal, we are revolutionizing the industrial laser marking industry. Our groundbreaking and patented technology delivers an ultra-long focus depth, enabling high-speed, high-precision marking on complex and curved surfaces without refocusing—a capability unmatched by any other system in the world.
With our machines already in the field and a rapidly growing client base, we are scaling up fast. To ensure world-class technical support for this growth, we’re looking for a Senior Field Service Engineer.

How You’ll Make an Impact

We are looking for a hands-on expert to lead the installation, integration, and support of our advanced laser systems on high-speed production lines. You will be the primary escalation point for complex technical challenges, ensuring our global customers achieve maximum uptime. This is not a stationary role; it is a position for a road warrior who thrives on solving problems in dynamic industrial environments.

• Global Field Operations: Take ownership of on-site installation, commissioning, and advanced troubleshooting. You aren’t just fixing machines; you are integrating them into complex production lines.
• High-Level Escalation: Serve as the technical expert for critical issues that cannot be solved by standard support, both on-site and remotely.
• Mentorship & Training: Train customer staff on system operation and actively mentor our growing service team to raise the technical bar.
• Continuous Improvement: Collaborate with R&D to translate field data into product improvements and maintain clear technical documentation.
• Global Mobility: Travel extensively (100% globally) to support clients. When not traveling, you will support pre-sales and technical documentation from our office.

What You’ll Bring

• Experience: 5+ years of field service experience, specifically with integrated machinery in the packaging, industrial automation, or continuous production industries. (Experience with standalone lab/medical equipment is likely not a fit).
• Technical Skills: Expert-level troubleshooting skills. You must be able to read schematics, understand line integration/interfacing, and modify production lines to accommodate our systems.
• Education: Bachelor’s degree in Engineering (Mechanical, Electrical, Mechatronics) or equivalent strong practical experience.
• Mindset: A flexible, self-starting problem solver who enjoys international travel and can manage projects independently.
• Experience specifically with industrial coding/marking equipment or high-speed packaging lines is a PLUS.

What We Offer

• Compensation: A competitive salary and participation in our Employee Stock Option Program (ESOP).
• Growth: A possible growth path to a broader role with more responsibilities. Continuous learning opportunities, internal training, and personalized coaching to help you excel.
• Impact & Culture: The chance to make a strategic impact in a fast-growing, international team with a great atmosphere, supported by fun events and social gatherings.
• Innovation & Development: The opportunity to work with groundbreaking, sustainable technology that revolutionizes the industry.

Please visit  our website,  LinkedIn page, and watch  our CEO’s pitch  to have more information about the unique inPhocal Laser Technology.

Ready to make your mark?

Please send an email with your CV to field-service@inphocal.odoo.com